Last updated: November 2026
The Guidance Officer is the person guests can contact at TIME TO TRAVEL MUNNAR for clear help before, during and after a trip. This includes itinerary questions, safety guidance, booking concerns and complaints.
1. What the Guidance Officer Handles
- Help choosing a package, stay or taxi that fits your dates and group.
- On-trip questions about pickups, routes, weather and local rules.
- Complaints about a booking, vehicle, stay or staff conduct.
- Requests to correct or remove personal details held for an enquiry.
- Concerns raised under our Human Rights Statement.
2. How to Reach the Officer
- Phone: +91 83019 23097 or +91 83018 28160
- WhatsApp: +91 83019 23097
- Email: timetotravelmunnar@gmail.com
- Office area: Munnar Panchayath Parking, Old Munnar, near Alibaba Restaurant, Letchmi Estate, Munnar, Kerala – 685612
Please use the subject line “Guidance Officer” in email or WhatsApp so the message is read as a formal request.
3. What to Include
- Your name and phone number.
- Booking or enquiry date, if you already have one.
- A short description of the question or complaint.
- Any photos or messages that help us understand what happened.
4. How We Respond
We aim to acknowledge messages within one working day. Trip-day safety issues are handled as soon as we receive them. A complaint is reviewed with the driver, hotel or team member involved, and we reply with the outcome or the next step.
5. Fair Handling
Every guest is heard without discrimination. Raising a concern will not affect the support you receive on a confirmed trip. If a matter also involves personal data, it is handled under our Privacy & Cookies notice.