Last updated: November 2026
Our Policies & Terms of Use
TIME TO TRAVEL MUNNAR is a Munnar tourism based trip provider (travel agency), operating from Munnar, Kerala, India, through www.timetotravelmunnar.in.
“Platform” means the website on which the trip service is made available, owned, controlled, managed, maintained and hosted by TIME TO TRAVEL MUNNAR. “Trip” means the various travel products and services that can be ordered, acquired, purchased, paid, rented, provided, reserved, combined or completed by you from the trip provider.
“Trip Provider” means the professional provider of accommodation (for example hotel, motel, apartment, bed and breakfast), attractions (for example parks, museums, sightseeing tours), transportation (for example car rentals, rail, airport rides, coach tours, transfers), tour operators, travel insurance, and any other travel or related product or service available for reservation on the platform.
“Trip Service” means the online purchase, order, payment or reservation service offered or enabled by TIME TO TRAVEL MUNNAR for the products and services made available by trip providers on the platform.
- TIME TO TRAVEL MUNNAR makes travelling easier for the client and promotes local activities.
- We are only responsible for the tours which are booked by TIME TO TRAVEL MUNNAR.
- We manage the reservations for each activity (trip provider).
- All reservation notifications are sent to the registered email id.
- After check-in, the responsibilities of the activities rest with the activity firm, manager or owner (trip provider).
- The cancellation policy follows the activity company (trip provider).
- Payment is handled by TIME TO TRAVEL MUNNAR after check-in of the client. If anything changes, we will inform you on the registered email id.
- Payment between offer and acceptance is based on the special rate.
Scope and nature of our service
Through the platform, we provide an online platform through which trip providers, in their professional conduct of business, can advertise, market, sell, promote and offer their products and services for order, purchase, reservation or hire, and through which visitors of the platform can discover, search, compare and make an order, reservation, purchase or payment (the trip service). By using the trip service, for example by making a trip reservation, you enter into a direct contractual relationship with the trip provider with which you make a reservation or purchase a product or service. From the point at which you make your trip reservation, we act as an intermediary between you and the trip provider, transmitting the relevant details of your reservation to the relevant trip provider and sending you a confirmation email for and on behalf of the trip provider.
Prices and crossed-out rates
The prices offered by the trip providers on our platform are competitive. All prices for your trip are displayed including VAT or sales tax and all other taxes (subject to change of such taxes) and fees, unless stated differently on our platform or in the confirmation email or ticket. Ticket prices are per person or group and are subject to the validity or expiration indicated on the ticket, if applicable.
Privacy and cookies
TIME TO TRAVEL MUNNAR respects your privacy. Please read our Privacy & Cookies policy.
Credit card or bank transfer
Online payment, credit card and bank transfer are possible for reservations made by customers with TIME TO TRAVEL MUNNAR.
Correspondence and communication
By completing a trip reservation, you agree to receive an email which we may send shortly before your arrival, giving information on your destination and offers relevant to your trip; an email after arrival inviting you to rate the trip provider and the trip service; and an email after your stay inviting you to complete our guest review form. See our Privacy & Cookies policy for more information about how we may contact you.
Reservation guarantee
Reservations secured via TIME TO TRAVEL MUNNAR are backed by our reservation guarantee. If your confirmed reservation is not available or cannot be honoured by the trip provider, immediately contact our customer service at +91 83019 23097 or +91 83018 28160, or on the contact numbers listed in your confirmation email. Our team will seek alternative accommodation at a convenient and comparable property, for your approval.
If you do not approve any alternative accommodation, TIME TO TRAVEL MUNNAR will offer a full refund of the price paid for the original accommodation.
Cancellation policy
Unless specifically mentioned otherwise in the cancellation policy, we do not charge a processing fee for cancellations.
Any cancellation received after the cancellation due date specified in the confirmation email is subject to a minimum of a one-night cancellation fee, unless you are notified otherwise in the confirmation email.
Failure to arrive at your trip provider will be treated as a late cancellation and will incur a minimum cancellation fee of one night, or more, per room, unless otherwise specified in the confirmation email.
Any changes to your reservation must be made through TIME TO TRAVEL MUNNAR and not directly with the trip provider. This applies to a change of dates, extension of stay, early check-out, delay of arrival, or cancellation in full or in part. Questions on your reservation before arrival or during your stay should be directed to our customer support. We must be notified of all cancellations within our office hours, 08:00–18:00 IST (GMT+5:30).
Refund policy
To request a refund, contact us by:
- Telephone: +91 83019 23097 or +91 83018 28160
- Email: timetotravelmunnar@gmail.com
TIME TO TRAVEL MUNNAR is committed to a simple and efficient refund process. Shortening your stay during the high season, periods of high occupancy, during trade fairs and conventions, or failing to cancel your reservation before the due date noted on your confirmation may result in a penalty charge imposed by the trip provider. If a penalty charge is incurred, it will be deducted from the amount refunded.
Your confirmation email specifies the cancellation due date, which is the deadline you must cancel by in order to avoid a cancellation fee. Generally, the cancellation due date is 14 days prior to arrival. The penalty charge is usually one night’s stay, unless specified on the confirmation email.
Unless specifically mentioned otherwise in the cancellation policy, cancellation requests submitted before the due date noted on your confirmation will normally be refunded at 100% of the cost of the stay. TIME TO TRAVEL MUNNAR does not charge a processing fee for cancellations. Refunds are normally made within 10 days of receiving the request. Any cancellation request submitted after the due date will also be processed within 10 days, and any applicable penalty charge will be deducted from the amount refunded.
Shortened stays, in most cases, will be refunded within 10 days, net of any applicable penalty charge. If you notify us before shortening your stay, we can move the refund along. If you notify us after checking out, some shortened-stay refunds may take longer because some hotels are slow to confirm the exact dates of your stay. If your refund is likely to take longer than 10 days, we will notify you by email when we receive your request.
Many trip providers apply a penalty charge, often equal to one night’s stay, to a shortened stay at late notice. Please check the hotel policies carefully.
Under certain circumstances, TIME TO TRAVEL MUNNAR may offer, and you may accept, a travel credit in place of a refund. In limited circumstances, a refund or compensation may be available only as a travel credit.